Privacy Policy

Privacy Notice

At Nina Estate Agents & Lettings Ltd, we value your privacy. This Privacy Notice explains how we handle the personal information we collect when you use our website.

About Us

In accordance with the Data Protection Act 1998 and the EU General Data Protection Regulation (GDPR), Nina Estate Agents & Lettings Ltd is the data controller responsible for your personal information.

Information We Collect

We may gather and process the following types of information:

Information you provide directly, such as when you complete a contact form or other online forms.
Information we collect indirectly, including details about your browser, device, website usage, and location data.

Use of Your Information

We use your personal information primarily to operate and improve our website and services. Specifically:

Your data may be shared with our service partners to provide quotes for products or services. They will use your information solely for this purpose.
We use your information to present website content effectively, conduct data analytics, and prevent misuse of our services.

Sharing Your Information

We do not sell or provide your data to external companies. However, we do use Google Analytics to gather anonymous data on visitor behavior to improve our site. This information is processed in a way that does not identify individuals.

Cookies

We use cookies to enhance your experience on our website. For more details, see our cookie policy.

Data Retention

We retain information according to our data retention policy. For instance, quote information is kept for up to 12 months for billing and analytical purposes. You can request a copy of our data retention policy by contacting us.

Data Storage

Your data is stored securely within the European Economic Area (EEA). If data is transferred outside the EEA, we ensure it is protected and the transfer is lawful.

Your Rights

Under data protection laws, you have the following rights:

Right to be informed: We will inform you how we use your data when collected.
Right of access: You can request details of the information we hold about you.
Right of rectification: You can ask us to correct any inaccurate or incomplete information.
Right to erasure: You can request that we delete your information if there are no compelling reasons for us to retain it.
Right to restrict processing: You can ask us to limit the processing of your data.
Right to data portability: You can request the transfer of your information to another organization.
Right to object: You can object to the processing of your data for certain purposes, including marketing.
Rights related to automated decision-making and profiling: We do not engage in automated decision-making but may use anonymized data for statistical purposes. You can object to this use if desired.
Right to withdraw consent: You can withdraw your consent for processing at any time.

If you wish to exercise any of these rights, please contact us.

Complaints

If you are not satisfied with how we handle your data, you have the right to file a complaint with the Information Commissioner’s Office (ICO), located at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom.

Security

We implement various security measures, including encryption, to protect your data. Our staff and third-party service providers are required to adhere to strict data protection standards.

Changes to This Notice

Any updates to our privacy notice will be posted on this page.