Lettings process for tenants

Once you have expressed your interest in one of our rental properties, we will arrange a convenient time to meet you at the property for a viewing. This is an opportunity for you to see the property in person and ask any questions you may have. Our experienced agents will be there to guide you and provide all the necessary information.

To ensure a reliable and responsible tenancy, we will request references from you based on the information you have provided. This may include employment references, previous landlord references, and a credit check. Rest assured that all information you provide will be treated confidentially and in accordance with data protection laws.

Once the reference checks are complete and you have been approved as a suitable tenant, we will provide you with our license contracts. These contracts outline the terms and conditions of the tenancy, including rent payment details, tenancy duration, and any additional agreements. It’s important that you thoroughly read and understand the information contained in the contracts. If you have any questions or concerns, our team is available to assist you.

Before your move-in date, we require the bond payment to be made. This bond will be held securely with the Tenancy Deposit Scheme (TDS), providing you with peace of mind. Additionally, we request that the rent for the first month is paid in advance. Once these requirements are fulfilled, we will arrange the key handover and walk you through the property.

To document the condition of the property, we will conduct an inventory before your move-in. This includes taking detailed notes and photographs of the property’s condition. We will provide you with a copy of the inventory report to review and sign, ensuring that you are satisfied with its accuracy. We will also take meter readings and notify the utility providers of the new tenancy.

Should any issues arise during your tenancy, we encourage you to report them to us immediately via email. This ensures that we can address the problem promptly. We will communicate with the landlord on your behalf and, with their authorization, obtain quotes from our trusted contractors to resolve the issue. Once the landlord agrees, we will commence the necessary work.

Twice a year, we will conduct thorough inspections of the property to assess its condition and identify any maintenance or repair needs. These inspections are conducted in accordance with the agreed-upon notice periods and serve to ensure that the property remains in good condition.

At Nina Estate Agents & Lettings Ltd, we believe in providing excellent customer service. You can reach us through multiple channels, including our local office, the inbox on our Facebook page, email, or telephone. Our friendly team is always ready to assist you with any questions, concerns, or emergencies you may have.